Information collected by us
If you have registered with us, or ordered items from us, we may have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our website, such as the types of content you view or engage with or the frequency and duration of your activities. In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.
Information we collect automatically
Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:
Log information: We also collect log information when you use our website. That information includes, among other things:
Who we share your personal information with
We share your data with the following categories of companies as an essential part of being able to provide our services to you:
We will not share your personal information with any other third party.
How long your personal information will be kept
We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Control over your information
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of these rights, please:
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.
Keeping your personal information secure
We take data security very seriously. Our website retail system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser, you’ll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.
We also have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Shortwave Shop manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
Changes to this privacy notice
This privacy notice was published on 17/05/2018 and last updated on 17/05/2018. Any changes we make to this notice will be posted on this page.